Republic Services of Raleigh - Durham, North Carolina

金弘供

The worst waste service. The sale person is really tricky. He gave us a good price on the quote and told us the price will be stable for years. However, after a few months, they increased price significantly. The price was double in one year. Also, the service was terrible. The dumpster they gave us didn't have the windows at all. The trash smell terrible.

Joe Marck

I was happy with the service at the beginning,but over the last six months I received terrible service. For the last six months they never show up on the scheduled date and sometimes never show up. I have never received any contact other than an email that said they would be a day later. They never offered to refund any difference of non-pick-up. When I called to cancel they schelide a pick date, but they never came and pick the cans. I had to call a second time just to get them picked up. (A month out!) Oh! yea they sprang a removal fee of the cans. Don't use this company they SUCK at everything.

Doctor Tangent

I've had my trash pickup delayed by over 2 weeks multiple times, including this week. Even with them saying we'll "pick it up tomorrow", over and over. If this company can't get their stuff together they need to go out of business. This is the worst company I've ever seen in my life. Avoid these people as much as you can, just invest in a cheap pickup truck and take your own trash that's what I'm going to do. Good riddance!

Jeremy M

CROOKED AS ANYTHING. We had Republic Services residential trash from 2020-2024 and they NEVER came on the right day, and that was even IF they showed up at all. Dozens and dozens of times over the years they simply did not even show up so our trash kept building up and building up over and over. I reported most of them and they did nothing. Not so much as a credit, giving the $100 every 4 months I was posting them! That's like paying for internet month after month and then them turning off your internet every other week for an entire week at a time on purpose for 4 years.

We cancelled service with them months ago, and have filed several BBB complaints on them in which they offered $390.93 in compensation, then didn't actually pay me it.

To put icing on the cake of rubbish, these guys not only wouldn't retroactively refund any of my money when I moved states and sold my home they also then charged me $44.72 out of nowhere TWO MONTHS AFTER I had left their services, my home, and all outstanding utility agreements on the house. It has not belonged to us since beginning of February. It is now April 3, and they are still charging me.

Folks, I've never met a more corrupt, crooked, thieving company. Do not use them, they are beyond terrible. I will make it my personal goal to tell each and every person I can from here on how incredibly crooked they are and all the money they charged us without actually showing up.

Megan Elbert

Complete waste of my money. I have trash and recycling piling up due to multiple missed pickups; I have reported the missed pickups online, I have called and spoken to multiple representatives multiple times, and today when I called again for about the 10th time in 2 months I was assured they would have someone out to collect both my trash and recycling and no one has come. This was after a 1 day delay to my trash service on Tuesday (which I didn't get an alert for and wasn't told about until I called in) suppose to be coming today Wednesday with the one day delay and now it is going to be Thursday before anyone has come even after I called (today Wednesday) and was told at 10am 'wow that's odd they should have come by before 8am today because of the one day delay from yesterday, I'll have them come right out' and then it hits 3pm so I call again and am told 'I spoke with the supervisor and they are personally coming to pick up your waste' and now it's 10pm and it is still sitting there. I have signed up for the service alerts and I don't get any, I check the alerts manually for my area and I will have none active and yet the truck never comes. My mail lady is upset with our cans sitting at the curb for days at a time and I cannot for the life of me get in contact with someone who can actually help me. I will be cancelling their service first thing in the morning and asking for a full refund for this quarter since they haven't come once. Honestly if you live in an area with limited options you are better off burning your waste versus using this company.

Update! No one came yesterday (Wednesday) so I called in and was told that everything would be coming tomorrow on Friday. No alerts even with my normal recycling set to be picked up today (Thursday) but no it’s coming tomorrow. So now I am picking up trash from the road that animals and the wind have thrown everywhere and wasting more of my time after already wasting my money.

Chuck Patel

Slightly cheaper rates, but terrible, terrible, terrible service.
I'd give 0 stars if possible.
Expect a call every pickup day stating some unforeseen circumstance has cancelled the pickup. EVERY SINGLE WEEK. The app that lets you report a missed pickup is completely pointless because no one ever comes. I have trash piled in my garage because they cannot catch up.

Marcos Herrera

Will increase the amount billed exponentially unless you contact them. Loyal customers are not valued. My family business signed a contract in 2006 and it appearantly automatically renews every 3 years. They want to charge $8000 to cancel. We were initially billed less than $200 a mont, now we are billed close to $1400 for the exact same service. I even have an additional service from waste management picking up 8 times more per month for $1000 less.

mary mary

I USED to be a a long time customer since 2012. It started out good with timely residential services, barely and rarely any delays, and good affordable price rate. Over the years, the price creeped up, the delays became more frequent (especially in this current year) and not good customer service. I decided not to continue with this company just to find out that Republic Service is ENTITLED to receive and charge all kinds of fees whenever But I Am NOT entitled to a REFUND!!! ? no matter their poor services! It’s Ridiculous! Guess what happened? I switched just to be charged with couple last charges!

They expected me to leave 2 weeks worth of trash on the side of the road (not considering the risk of animals coming and tearing up the trash bags that were left beside the trash cans ALL just because Republic decided to come the next week! No! Absolutely no!