All Serv - Coupeville, Washington

Scott Dirig

We contracted All Serv to clean our gutters for ~$400. On the invoice, the 'Services' description was "Remove debris and dirt from your gutter. Ensures your gutters are properly channeling water away from your home. Improves the life of your gutters." Rather than use many words, simply view the attached photos.

UPDATE: Perhaps the true measure of a company is how they respond when things don't go as expected. Within an hour of the original posting, All Serv reached out to me and arranged to have a technician back out at my earliest convenience to address the issue - which they did. I would recommend them without hesitation.

Douglas Burress

Hayden and the All Services crew did a great job installing gutter guards on our home. The home is under several trees that shed large amounts of needles, cones, etc. The gutters would fill with debris after every storm. The gutter guards have been great at keeping the water flowing. Plus, All Service cleans the guards when we have the roof cleaned annually. They need to be brushed off frequently in the fall and winter, but that task is easier than constantly cleaning out gutters on a ladder. They match the color of our gutters and can hardly be seen from the ground. Thank you All Serv!

Lynn Garrison

Well...this a first for me. I left an earlier review (see below) giving the company a one star review because of a communication and customer service issue we had scheduling an estimate. I almost immediately got an e-mail, a voice mail and text from Hayden asking me to contact him. Since it was the weekend coming I thought I would wait until Monday to call him. But, Sunday morning, there is a knock at the door and Hayden is there with a beautiful bouquet of flowers, a gift certificate to Whidbey Coffee and a 10% discount for their services. He acknowledged that what happened was clearly their fault and did not make any excuses. He apologized several times and wanted to make it right. I was, to say at the least, stunned at this response to my review. Talk about going above and beyond to rectify an issue.....this was nothing short of amazing. Of course, we had him do the estimate right then. It was reasonable and we agreed to have his company do the roof and the windows. Besides going well beyond what is typical of most companies, Hayden also saved us a significant amount by explaining that the roof only needed leaves blown off as the moss was minimal and doing the roof treatment would be better done in the winter. The other two bids we had gotten were for full roof treatment and over a $1000 more than what was needed. All in all, the initial experience with this company was less than optimal but how they handled it was outstanding. So, for that reason, I believe they deserve 5 stars.

Original Review below:
I typically do not leave reviews but in this case I felt it would be helpful for others trying to schedule time for this company to come out and do an estimate for their services. I am sure, based on the good reviews, that they do a great job once they have provided the service, but based on my experience, their customer service and communication could use some serious help. I initially used their on- line request form and got a quick e-mail response from their office rep asking what services I would like to have estimates. I let the rep know via e-mail that I was looking for window cleaning and roof cleaning. I got another prompt response asking if Wednesday next week would be okay for them to come and do the estimate. I replied "Yes" that would be fine as long as they could come before noon. I couldn't have been any clearer that before noon on Wednesday is "Yes......that will be fine". Three days later (the day before they were to do the estimate) I received another email asking if the 10 -12 (noon) time works for me. I was not expecting to have to verify again that before noon on Wednesday (the next day) was fine. I read the email and responded at 5:30 that evening to once again say "yes before noon is fine". The next day we waited for them to show up. Putting on hold other things we had scheduled for that morning. At 11:20 I received a call from their office rep and was told that they weren't going to show up that day because I had failed to respond during office hours to the previous day's email re-verifying that before noon was fine. I responded at 5:30....they close at 5:00. So we had waited for them to show up all morning and 40 minutes before noon, we get a call telling us it is our fault they didn't show up because we didn't respond to their email reverifying the time. Really? Did they give our time slot away at 4:59 pm the day before? And then, not figure out they weren't coming to do the estimate until 11:20 on the day they were supposed to be there before 12:00? Needless to say, we are not interested in scheduling another estimate time with them. Good luck to those of you who do.

Julie Bassetti

We were looking for a company to do inspection & cleaning on 2 fireplaces, and glad we went with All Serv. Hayden and his assistant were very professional and adequately covered the surrounding areas to ensure no mess was left behind. We appreciated the appointment reminders and communication from start to finish. Highly recommend this business!

S W

On time. Reliable. Affordable. They are a trusted business and are always looking out and checking the details to ensure we are safe. We use our fireplace often, so it is an important service and we appreciate all the care they give to our home. They do an outstanding job every time.

Sandy Rodriguez

Today was my first experience with All Serv. I had my chimney cleaned. I was totally impressed with both guys who did the work. They were knowledgeable, answered all of my questions, explained what to look for in the future to prevent problems. They were very professional yet very friendly. I honestly couldn’t have asked for better service. Well done guys. I hope you get big bonuses this year! Thank you

Brian Holle

Great communications and the guys did a wonderful job cleaning our wood stove and chimney. They were courteous, neat, and removed a bunch of stuff from the chimney. They also found that our spark arrestor was not up to code and they replaced it with a new part.
Highly recommend.

WolfeBane

Always professional. Willing to work with you for service times. Perfect job as always, will continue to use them for all exterior cleaning needs. I recommend them to everyone I can. My neighbors saw what a good job they did for my roof and hired them as well.