McDonald's - Herriman, Utah

Jason Bettina

I don't expect much from underpaid employees but I do expect that they can count to six. Getting home and opening my daughter's six piece Happy Meal and getting four pieces. Not awesome. Three stars because the rest of the food was correct. P.s. It was a six piece box with four Nuggets in it.

Jack Wood

I ordered a 1/4 pounder with Cheese, and well pictures explain everything better than words!
However, It was dark I was in my car, turned on the light halfway through a noticed it it was medium rare..They apologized and refunded my money, but I'm afraid I'm gonna get sick! Wish me luck ?

Mark Urry

The front service is horrible every time I go to this location. Nobody comes to the front for a long time. No customer should have to stand there for 10 minutes just to get a water refill. And what's with no self-service fountain drink area? Probably due to the high school across the street which I certainly understand can cause a disastrous mess at lunch time. It's currently 2:30 pm, I'm the only one here with my kids and my kids and I, both at separate times, have not been able to get a water refill for over 10 minutes. It's absolutely ridiculous. There are also approximately 10 people back there, seemingly working pretty hard but nobody is giving any attention up front whatsoever. This is not the first time it has been like this. The last 5 times I have come here this has been the case. It needs to improve a lot in this area. When employees have come to the front, they have walked past the counter to the register, obviously purposely ignoring me standing there and didn't ask if I needed anything.

Karen Meneses

I don’t think it’s that crazy to expect a sorry when they mess up your order and make you feel like you’re an inconvenience. If you don’t want to be there leave. You should be great no matter what your job or title is.

Kameron Huber

Don’t ask for refills. Or anything extra with your meal. My daughter stood there for 5 minutes before I came up and stood for another 5 minutes before having to yell “hello” 5 times after 2-3 employees just looked at me. There was also a line of 4 people behind me waiting as well. Why did we take the drink stations out of the lobby McDonalds?

Lynda Stetson

McDonald’s is always quick and convenient, but I’ve had a few issues with incorrect orders. A little more attention to detail would make the experience even better. Thank you!

Aimie Orman Thomas

Order was missing items and I sat waiting at the window for them to open so I could tell them…only to receive half the item. My large fry looked like this (see pic), and my kiddo who ordered extra fries instead of apples received half as well. The sad thing, and what provoked my review, was the manager standing there checking and sending out half filled orders…wow.

Grant Barton

No towels in the bathroom. No root beer. Table service in bags rather than trays. Inconsistent soda /syrup ratios. Nuggets taste like burnt oil after 9pm. Consistently unable too get condiments inside the burger.

The one thing making it all worth it, in the past, was the ketchup dispenser. I love being able to dip fresh fries into a cup of ketchup and savor them without hassle. For me, a consistently working and clean ketchup dispenser overwhelms any problems a McDonald's may have, and warrants a high star review. But today, after ordering meals for my family, we were told that we would have to rip open little packets of ketchup with our greasy hands, and try squeezing them onto each fry. Apparently, it was cutting into the owner's profit margin to maintain a dispenser for ketchup; much cheaper to make my kids deal with slippery, hard to open, little sacks of condiments that tend to spray out in odd directions to coat little hands and clothing. The owners have every right to take that away from us, but it was the only thing making me think they actually cared about their customers despite all the neglect.